How to create new ticket

How to create new ticket

1. Login to support.agtiv.com, and at AGTIV Customer Self Service Portal landing page, click on the Tickets link to access ticket page:


2. Then proceed to click on Add ticket button to submit a ticket:

*** Note ***

At Status, there are 3 links namely Open, Closed and On Hold:

  1.  Open – list out all open tickets
  2. Closed – list out all closed tickets
  3. On Hold – list out all on hold tickets 
3. At Submit a Ticket page, users are required to field in the mandatory fields marked with *:


****Note ****
  1. Select the classification for the issue from the drop-down list.
  2. Enter the subject of the issue to be reported.
  3. Provide description of the issue, including screen shots.

Example as below:



4. Next, continue to fill in the mandatory fields marked with * as below and click on Submit button to submit the ticket:

 

****Note ****
  1. User to provide the Symptom / Steps to reproduce the reported issue.
  2. If there is additional Information, user can utilize the Attach a file link to upload documents related to the issue, and then proceed.
  3. Click on Submit button to submit a ticket.
  4. Click on Discard button to cancel.

Example as below:



5. Once user has submitted the ticket, user will be redirected to the ticket created as below:


**** Note ****
  1. User will be seeing the ticket subject, the description of the issue which user has keyed-in.
  2. At Ticket properties, contains further information user has keyed-in. Ticket number is auto generated.
  3.  For this example, the ticket number is #696

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