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How to Add Level 2 in BMS
# Description 1. Go to BMS portal and click gear setting. 2. Access to Site Content > Management System Links List. 3. Find Level 1 Title and get the ID. 4. Once user get the ID, filter the Parent = 3 in same list (Management System Links List). 5. ...
Remove Completed/Cancelled Trade Request From Dashboard
Issue: Completed/cancelled Trade Request still appear on the dashboard. Root Cause / Findings: Trade Request task status not updated accordingly to Trade Request latest status causing the task still appeared on the dashboard. Resolution: Get the task ...
Pupil Not Converted To Member
Issue: Pupil's newly call submission case resolved but pupil does not converted to member. The member code is still having no value. Root Cause / Findings: From the newly call submission case, review the workflow status in Background Processes tab. ...
How To Update a Ticket
1. Login to support.agtiv.com, and at AGTIV Customer Self Service Portal landing page, click on the My Area from the top right navigation menu or Tickets link to access ticket page: 2. User can access the ticket from the Ticket page, under On Hold: ...
How to Change Password?
1. To change password, user can click on the user icon, and click Change Password: 2. Next, proceed to change the desired password: Note: Please refer to the password guideline: 3. Finally, click on Update button to proceed with the password change
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Retrieve SharePoint Log
Applicable for SharePoint 2010, SharePoint 2013, SharePoint 2016 From error page, click TECHNICAL DETAILS to get the Correlation ID and error timestamp From SharePoint Server(s), navigate to ULS log directory. *ULS log directory can be checked from ...
How to create new ticket
1. Login to support.agtiv.com, and at AGTIV Customer Self Service Portal landing page, click on the Tickets link to access ticket page: 2. Then proceed to click on Add ticket button to submit a ticket: *** Note *** At Status, there are 3 links namely ...
How to Change Password?
1. To change password, user can click on the user icon, and click Change Password: 2. Next, proceed to change the desired password: Note: Please refer to the password guideline: 3. Finally, click on Update button to proceed with the password change
How To Update a Ticket
1. Login to support.agtiv.com, and at AGTIV Customer Self Service Portal landing page, click on the My Area from the top right navigation menu or Tickets link to access ticket page: 2. User can access the ticket from the Ticket page, under On Hold: ...
Pupil Not Converted To Member
Issue: Pupil's newly call submission case resolved but pupil does not converted to member. The member code is still having no value. Root Cause / Findings: From the newly call submission case, review the workflow status in Background Processes tab. ...